Since fiksie.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
* non-delivery of the product: due to some mailing issues you do not receive a delivery e-mail from us;
* download issues: it may happen so that you are having problems while downloading the product;
* irreparable defects: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our approval;
* product not-as-described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned.